Returns Policy

Nothing in this policy reduces your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Change of mind

We accept change-of-mind returns within 30 days of delivery, provided the product is unopened, unused and in resalable condition with any seal intact. Return postage for change-of-mind returns is at your cost. Once we receive and inspect the item we will refund the purchase price to your original payment method.

For hygiene and safety reasons we cannot accept change-of-mind returns on opened chemicals, or on used towels, mitts or applicators.

Faulty, damaged or incorrect items

If a product is faulty, damaged, or not what you ordered, contact us and we will cover return postage and send a replacement or issue a refund. This applies whether or not the product has been opened, and is not limited to 30 days — your consumer guarantees apply for a reasonable period given the nature of the goods.

How to start a return

  1. Contact us with your order number and what went wrong. Photos help for damaged or faulty items.
  2. We will confirm whether to return the item and give you a return address.
  3. Pack the item securely. Send it with tracking — we cannot process a return we do not receive.
  4. Once received and inspected, refunds are processed within 5 business days. Your bank may take a few days more to show it.

Kits and bundles

Kits are returned as a complete set. We cannot accept a partial return of a bundled kit unless an individual item within it is faulty.

Need to return something? Contact us and we will sort it out.